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Hate the NEW chocolate Shakeology
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RE: Hate the NEW chocolate Shakeology
7/30/12 7:08 AM as a reply to Chris5050.
Have to chime in here. I posted on another board about this as well. I didn't "hate" the new flavor, but I had some bizarre reaction to one of the new ingredients. My throat felt like it was swelling and I felt like I almost couldn't swallow and my heart started racing. I started drinking a ton of water (to kind of flush it down) and finally after about 30 minutes, my throat felt better. I work in a hospital and I was at work when this happened - I was really close to going down to the ER. Very scary to say the least!! I tried to look up the 4 NEW ingredients they listed, but none of these things could have caused the reaction I had. Then I read an interview with Darin Olien (sp?) - the creator ShakeO and at the bottom he mentioned some Konjak root and sure enough - one of the side effects is possible esophageal swelling!! Go figure! I posted this on Carl Daikeler's FB page, where he put up the link about trying the new formula for 30 days, and another girl had the same reaction as me, only her's wasn't quite so severe and said the throat issues went away after drinking it for a week. But there is no way I will be trying it again. I cancelled my HD order and have to say goodbye to Shakeology. The chocolate was the only flavor I liked (Loved). I used my last scoop of the old formula today. Pretty sad about this emoticon
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RE: Hate the NEW chocolate Shakeology
7/30/12 7:34 AM as a reply to Luckies.
I am so glad I ran across this thread. I was going to take advantage of the $14.95 promo for the month supply but I don't think so now. The last thing I want to do is dread making/drinking this shake.
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RE: Hate the NEW chocolate Shakeology
7/30/12 10:07 AM as a reply to justinmcd.
UPDATE:

My email to wecare@beachbody.com got through to someone at least. A very nice lady named Debra called me just a little bit ago very concerned about my reaction to the new formula. She went over all the details with me and said she appreciated my research on the konjac root. Said she is putting in an "incident report" about my reaction. So I feel much better now knowing someone is taking this seriously.

However, she did inform me that they WILL NOT be bringing back the old formula. So, I probably wont be a coach for very much longer That was the one thing I really enjoyed and was able to keep up my PV each month. I don't care for the greenberry and I only like the Tropical if I add a bunch of stuff to it and its too expensive to have to do that. Plus the Vegan ones cost more. I'm not an Emerald coach and none of my 34 customers are regular users of Shakeology. Not much I can do but go inactive.

What a shame. Glad they took my severe reaction seriously, but sad they won't do anything about bringing the old formula back.

So there ya have it in a nutshell. Either you like it or you don't I guess.
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RE: Hate the NEW chocolate Shakeology
7/30/12 10:35 AM as a reply to justinmcd.
justinmcd:
I am so glad I ran across this thread. I was going to take advantage of the $14.95 promo for the month supply but I don't think so now. The last thing I want to do is dread making/drinking this shake.


Yeah it is unfortunate and to me, as a new coach, how Carl and Co handle this customer feedback issue will be telling. The mark of a good company is one that listens to its customers and in this company I would guess that its coach's are in fact also the biggest customers as well. Clearly people want to old chocolate formula taste. I am not sold on the fact that the new formula is sooooo much better for you than the old one. I am keeping a close eye on what Carl does as a means to tell me if I want to continue to promote his products...I think he should offer chocolate in 3 formulas: Classic, New Superfood and Vegan. If taste wasn't important, Carl would be selling a heck of a lot more Greenberry...I can even give that stuff away, why because it does not taste good...see a connection there?
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RE: Hate the NEW chocolate Shakeology
7/31/12 10:31 AM as a reply to Luckies.
emoticonI thought at first it was fine... But the more I drink it and compare it to the old formula that I still have the more I realize how bad it is.... Nasty aftertaste not just when I'm done drinking it but after each sip its gross... and the taste is gross and now I'm having digestive issues again, that was one of the reasons I started the shakes.. I know (TMI) but the new formula has made me REALLY gassy... and let me tell you how attractive that is ... NOT... and am no longer regular SO this is really disappointing.
PLEASE BRING BACK THE OLD FORMULA SO WE CAN ALL GET BACK TO NORMAL AND SELLING
THANKS
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RE: Hate the NEW chocolate Shakeology
7/31/12 10:44 AM as a reply to CoachCox99.
I thought it was just me about the Chocloate Shakeology...the most disgusting thing I have EVER tasted;( thank goodness I have a box of Tropical Srawberry. This was my intro to shakeology and I am livid as well... I couldn't even choke it down.. I vomited in my mouth but now I'm stick with a month of it;(
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RE: Hate the NEW chocolate Shakeology
8/2/12 12:41 PM as a reply to Wendybird7.
I was so excited to open my new bag of Chocolate Shakeology today. When I made it, I thought I had a bad bag or something because it was absolutely DISGUSTING!!! I am sooo disappointed to hear that they changed this flavor on us. Why fix something that isn't broken? I also now have no choice but to go inactive, because the chocolate was amazing and by far my favorite flavor. Might as well switch to Body by Vi now or something that actually tastes good! I had to choke it down even with peanut butter and berries added!
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RE: Hate the NEW chocolate Shakeology
8/2/12 12:55 PM as a reply to katiebathke.
I was just simply going to go "inactive" but I did read if you are inactive for a prolonged period of time they "demote" you back to a customer. That was my understanding anyway of the policy.

But since they are standing behind their decision to keep this new "superfood" crap, I'm going to quit being a coach. I'm staying on through the month of August so I can order the 2 programs I really want still and at least get my coach discount. But what a shame.

How can something that now causes side effects like throat swelling, gassiness, and rapid heart beat be better than what we had??? I just am completely lost on this decision by Beachbody. On Carl Daikeler's blog he posted that he has people telling him they LOVE the new stuff and don't want to go back to the old stuff. Um, okay?? But what about the REST of us? Why not just offer the choice then? Keep EVERYONE happy. What's wrong with that?

I posted a comment on his blog, but my comment is awaiting moderation. Here is what I posted on his blog. Again, I only was able to drink 1-1/2 shakes because of the throat swelling, but for what I tasted, I could have "maaaybe" gotten used to it, or maybe not. I just was more concerned about feeling like my throat was going to close up than anything.

Hi Carl,
The taste wasn’t “horrible” for me. I could have gotten used to it, had it not made my throat swell and make me feel like my heart was racing. I did email wecare@beachbody and a very nice lady (Debra Flowers) got back to me very quickly and seemed very intersted in my symptoms and filled out an “incident” about it. From a little basic internet research, I feel it was the konjac root that more than likely caused this reaction. I have read several others on the forums complaining of the same throat symptoms – some not as bad and some about as bad as my reaction. My issue is that I don’t care to pay extra for the Vegan because I just don’t care for those flavors and I don’t care for the Greenberry either. So, for me, I simply will not be able to drink Shakeology anymore. This is just so frustrating to me, as I have used it for my breakfast for 1.5 years now. So for me, the reason I returned the new Superfood and cancelled my HD order was because it made my throat swell. The old formula had no side effects and I absolutely LOVED it, and had so much passion behind sharing it with others, so I guess I’m wondering why the new formula is “better” if now its causing side effects? What will Beachbody do to resolve this issue? Is the company looking into these side effects being reported?



I really hope he responds. I think it will show a lot of character if Beachbody actually addresses these very serious side effects.
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RE: Hate the NEW chocolate Shakeology
8/7/12 3:44 PM as a reply to Wendybird7.
I used to work at a supplement store, so when I tell you I've tried every protein shake on the market, I mean it. Chocolate shakeology was the best shake I ever had. It was delicious, thick, filled you up, and you could feel the effects.

This new superfood formula is among the worst protein shakes I've ever tasted. I'm really confused why they would change this formula when they already had the new chocolate vegan coming out that has tons of super foods.

I would have spent $120 a month the rest of my life for the old chocolate. I will now be canceling and spending 0. Beachbody is goin to lose so muh money off of this disaster; it's such a shame.
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RE: Hate the NEW chocolate Shakeology
8/7/12 4:24 PM as a reply to Giambatista.
Why would they change it? It's quite simple, at a quick glance the ingredients for the new superfood formula and the vegan version are not too different. They consolodated their production line and don't have to get ingredients from two separate distributors. Carl even elluded to that being a reason on his blog. Further evidence that they consolidated production between the two is gluten. The original chocolate forumla clearly stated gluten free. The vegan formula clearly states that it manufactured in a plant that processes gluten ingredients. And the new chocolate formula doesn't state it at all. Yet when asked if the new formula is gluten free they have a statement similar to the vegan formula. So it is clear that the old formula was produced in a gluten free environment, and now it is not, because it is being produced in the same facility as the vegan. You will never get that answer from them though.

Here is what he said to one of the questions on his blog:

It’s a complex business we run. And while the original formula was great (I drank it for three years – every single day!) it is very complex to blend/manufacture these shakes. We had to look at the business, at the outcome we wanted for people, and the best formula to provide."

Clearly a business (money) desicion.
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RE: Hate the NEW chocolate Shakeology
8/8/12 1:13 PM as a reply to Luckies.
Does anyone know if the vegan chocolate is changing formulas, too?
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RE: Hate the NEW chocolate Shakeology
8/8/12 1:22 PM as a reply to Wendybird7.
Wendybird7:
Have to chime in here. I posted on another board about this as well. I didn't "hate" the new flavor, but I had some bizarre reaction to one of the new ingredients. My throat felt like it was swelling and I felt like I almost couldn't swallow and my heart started racing. I started drinking a ton of water (to kind of flush it down) and finally after about 30 minutes, my throat felt better. I work in a hospital and I was at work when this happened - I was really close to going down to the ER. Very scary to say the least!! I tried to look up the 4 NEW ingredients they listed, but none of these things could have caused the reaction I had. Then I read an interview with Darin Olien (sp?) - the creator ShakeO and at the bottom he mentioned some Konjak root and sure enough - one of the side effects is possible esophageal swelling!! Go figure! I posted this on Carl Daikeler's FB page, where he put up the link about trying the new formula for 30 days, and another girl had the same reaction as me, only her's wasn't quite so severe and said the throat issues went away after drinking it for a week. But there is no way I will be trying it again. I cancelled my HD order and have to say goodbye to Shakeology. The chocolate was the only flavor I liked (Loved). I used my last scoop of the old formula today. Pretty sad about this emoticon


Wow... I only had one sip of the new chocolate this morning. 3 hours ago and my throat and mouth are still tingly/itchy. Not burning anymore.

I cancelled my future orders as well. No way can I drink this, and like you not big enough of a fan of the other flavors to use them 100%. Plus after this reaction I am too scared to order more.

I'm pretty sad also. Thank you for the Konjak root side effects. i will look into it.
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RE: Hate the NEW chocolate Shakeology
8/10/12 1:45 PM as a reply to Luckies.
Okay, first let me set the record straight about the gluten thing. Frank is completely wrong. We did not switch manufacturers to consolidate. We changed the labeling because we learned we could be libel because, even though there are no glutens in Shakeology, technically making it gluten-free, it is made in a place that makes other gluten products. In the eyes of the law, that means we're not allowed to call it gluten-free. If you want to pin a conspiracy to that choice, switch from the corporate conspiracy to the overly-litigious society conspiracy.

Now, regarding the formulation and our choice, I'm going to walk away from the party line and be 100% human with you, because that's what you seem to want. This is me, Denis Faye, aka adstaffdenis, aka The Fitness Nerd, aka Steve Edwards' Man Friday, aka 11 year employee of BB, explaining to you from my perspective how this change happened and why we might work within the current formula to get rid of the aftertaste, but we most likely won't go back to the old formula.

1. It's not better or worse tasting, it's just different.
2. It's BETTER FOR YOU.

Again, gloves off, I never liked the old Shakeology. It made me feel sick to my stomach and it tasted like it was engineered by Oompa Loompas on smack. The last several years answering questions about it while knowing I found it undrinkable were extremely challenging.The only reason I could do it was that I knew two things. First off, Shakeology was a healthy product. I have always had a sensitive stomach when it comes to supplements, so it stands to reason that something in this complex product wouldn't sit right with me. (There are a few obvious allergens out there (gluten, dairy, peanuts, et al) and it's the responsibility of manufacturers to list these, but beyond that, it's our responsibility, as individuals, to recognize something doesn't work for us and just not consume it. Otherwise, every, single piece of food in existence, even water, would need to come with an allergy warning label.)

Secondly, I knew my dislike of the taste was subjective. Long before Shakeology was released, I'd already spent decades battling sugar addiction (or whatever Men's Health is calling it this week) and in so doing, I've become extremely sensitive to sweet. I simply do not like coyingly sweet foods. My sweet plateau runs along the lines of a ripe mango or a small square of dark chocolate. BUT THAT'S MY PERSONAL TASTE, just as your dislike of the new formulation is your personal taste.

So, with this is mind, i gotta say, I'm STOKED at the new formulation. Whatever was making me sick is gone - that doesn't necessarily make it a better product for the world, it's just different. Also, I think the sweetness level has been drastically reduced. Again, that works better for me personally, but I think it's also a GREAT thing for America because it's a big step towards helping us learn how to wrangle our taste buds away from engineered foods designed to addict us with overly sweet or salty flavor. It's like the anti-Coke, in that sense.

(Speaking of which, I don't think Old/New Coke is a fair comparison. First of all, I think that was a marketing ploy by Coke because, ultimately, it sold a lot of Coke Classic and completely squashed the Pepsi Challenge. Second off, "New" Shakeology is nutritionally superior, which is the goal of the product.)

You may ask why we didn't make Shakeology this nutritionally great to start out with. Well, it was great three years ago for a product designed three years ago, but the supplement industry evolves rapidly. We have access to ingredients and knowledge (about the true benefits of phytonutrients and organics, for example) that simply didn't exist when we were formulating the original blend. Also, we now have guys like Richard A. (food scientist) working for us - and these guys know their crap. It's unbelievably humbling for me tolearn from them - and I don't humble easily. We had an opportunity to make it healthier, so we took it. In the process, that made the taste change. But given l like it better and you like it less, I think it's fair to say that's a subjective change.

So that brings things to you and me. Carl and John set up these boards to give you a voice. Steve assigned me to monitor them so that we could be sure your voice was heard. If you honestly think y'all are being ignored and railroaded, you're completely mistaken and, frankly, I take it a little personally. I haven't been super involved with the conversation here because I didn't have a lot to add besides letting you know I'm hearing all this and passing it on to others in the company. If you want to use this space to tell the world how much you hate Shakeology, I stand behind you 100%. You are talking. We are listening.

However, all this business about how we're some Evil Empire not listening to you simply isn't true. Nor is the notion that we've created an inferior product that we think you should shut up and drink. Admittedly, some of the advice that has come to you from people higher up the ladder could easily have been misunderstood, but at the same time, it's evidence that we're hearing you and trying to find solutions.

Believe me, there are A LOT of people internally who know what's going on and there's plenty of gnashing of teeth and pulling of hair. Is Darin answering your email? Probably not. He's an internationally recognized supplement designers who gets THOUSANDS of emails a day. Even if he sat at his PC 24/7, it wouldn't be possible for him to answer all those emails.

But I'm here, and I'm trying to answer your questions. So, regarding the aftertaste, yes, we hear you and we're genuinely trying to work up a solution. (Ironically, I read an article in the paper the other day about how the soda industry is having the same issue. The public wants sweet drinks without sugar or artificial sweeteners and test marketing keeps coming back to aftertaste for them too.) As for the sweetness, I don't think we're going to change that. Because your voices are being heard, that might change. Someone somewhere might throw up their hands, but I doubt it and if they do, I'll fight them because, my taste aside, I think the new Shakeology is a superior product for a new decade.

So here's my advice. If you don't like it, return it and we'll give you your money back. And if the new formula makes you so angry that you no longer want to be a coach/customer, so be it. That's your right and I respect your right to take a stand. You have choices and we only want people who choose Shakeology to drink Shakeology.

So if you want to keep commenting on the taste here, please do. But maybe think twice about the questioning of ethics and the personal attacks because we're trying our best to sort this out.
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RE: Hate the NEW chocolate Shakeology
8/8/12 3:17 PM as a reply to AdStaffDenis.
I'm going to dog pile on the "we don't care about you" complaints because we've been doing this a long time and take it rather personally. First off, we have four food scientists working on this full time right now. We've got a lot of projects on this list in front of me that would make a lot of money but we want Shakeology to be perfect before we move on. The original formulation took us years to complete to our satisfaction. We thought this one was ready and many/most of us still do but we want that to be all of you, so it's our number 1 priority at the moment. As someone suggested in one of these posts, it's not easy to get 70-some-odd healthy foods to blend together, especially when we use so many raw or highly bioactive substances. They react together in ways that are unexpected, and then there is taste. The reason Shakeology took so long was that it's very challenging to get all these things to taste good. Try some of the competition to see what I mean. It's not like fast food where artificial flavors are used and you could make the box P90X came in tasted like a chocolate shake. We have to work with what nature gives us. Now, based on your feedback as well as the latest research, we've reformulated to make Shakeology even healthier. It's got less sugar, more super foods, photo and micronutrients, and more fiber. That it doesn't taste exactly the same is to be expected. Sorry to spring it on you like this but you. as a collective, asked for it and we listened. And I, like Denis, much prefer it -- though I liked the old formulation fine too. The bottom line is, as ALWAYS, we are listening and doing our best to answer your questions and comments.
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RE: Hate the NEW chocolate Shakeology
8/8/12 7:44 PM as a reply to steveedwards.
If BB is truly listening, then why not give us (customers) a choice? Clearly you have the regular flavors and now a vegan option. Why not another - Classic?
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RE: Hate the NEW chocolate Shakeology
8/9/12 12:49 PM as a reply to tclemente.
That is on the table, however, Carl is pushing for us to keep getting healthier--and the new one is healthier, not just the ingredients but the sourcing more natural, which you asked for, so it's likely we're going to tweak the new formulations until everyone is happy--but more than one version is absolutely a possibility.

Keep in mind we've had changes in the original version a couple of times already. As I said, it's tricky. Just changing an ingredient supplier so, say, organic, can alter the taste a bit. This has happened each time and then calmed down. We've got a couple of versions ready to taste this Monday, so we're working on it full steam.
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RE: Hate the NEW chocolate Shakeology
8/9/12 1:52 PM as a reply to steveedwards.
steveedwards:
That is on the table, however, Carl is pushing for us to keep getting healthier--and the new one is healthier, not just the ingredients but the sourcing more natural, which you asked for, so it's likely we're going to tweak the new formulations until everyone is happy--but more than one version is absolutely a possibility.

Keep in mind we've had changes in the original version a couple of times already. As I said, it's tricky. Just changing an ingredient supplier so, say, organic, can alter the taste a bit. This has happened each time and then calmed down. We've got a couple of versions ready to taste this Monday, so we're working on it full steam.


Keep us posted on the results please. I have 2 bags of this I'd like to return if they improve on it's current formula.
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RE: Hate the NEW chocolate Shakeology
8/9/12 2:04 PM as a reply to FrankSac13.
Much like an earlier poster, I'm also noticing some swelling in my throat area with the new formula. I have a gluten allergy; even though it was stated that technically this formula is just as gluten free as the last, i'm a bit skeptical and a little worried.
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RE: Hate the NEW chocolate Shakeology
8/9/12 2:06 PM as a reply to Luckies.
I hate it too! I have a box of the old one left and I am trying to save it for when I am craving that delicious old one! I don't look forward to drinking it every morning like I used to, it is just not the same! It taste like tea... bitter and smells funny!
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About to try the new formula, but...
8/9/12 2:50 PM as a reply to AdStaffDenis.
Thank you. I personally like this response and believe it to be sincere.

I received my first bag of the new formula last night and haven't tried it yet. I'm apprehensive, but will remain open minded and if I don't like it, will still give it time to grow on me.

One thing that did make me happy is, i get two bags of shakeology a month and called a few weeks ago to request this months shipment one of the bags be turned to packets. I'm a coach and wanted samples to give to those interested.

Sadly, my shipment arrived last night with a bag of the new formula and packets of the old. Granted, the packets are for portability and not specificly samples for coaches, but I think it is universally known at Beachbody that coaches use them for this. I've called coach support and they will take it back and then I can reorder the new formula, but still, I have to pay shipping, go through the headache of the return and wait yet again to get samples.

I just think that aspect should have been a little better thought through. The coach support reps told me the reason for the old samples with the new bag was that the bags have been available for a few weeks and the packets only became available this past week, so it was too late to put them in my order.

Anyway, I'll get them back in the mail and I'll give the new formula a shot.
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