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DVDs skipping
DVDs skipping
2/10/13 12:28 PM
Hi there,

I am having problems with my DVDs, my first package (Insanity) came slightly damaged and a couple of DVDs were not working right. The customer service replaced one of them very graciously, so that I can continue working out. Now I've ordered the Les Mills Combat series and although the DVDs were in perfect shape and I am taking extremely good care of them, one of them has starting skipping (it was working fine and does not appear to be scratched)

Does anyone else is having the same kind of pb?

Thanks

JG
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RE: DVDs skipping
2/10/13 12:38 PM as a reply to jeangab75.
Hi JG,

I too had ordered Combat and had the same thing happen. Customer service has been wonderful and replaced 2 of my disc that were skipping.

Contact Customer service, Beachbody has some of the best customer service I have dealt with in a long time.

Coach Donna
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RE: DVDs skipping
2/10/13 2:20 PM as a reply to jeangab75.
contact customer service they'll be able to help you and send you a new copy. I had a few issues with some of p90x and p90x2 disks..Great customer service in my opinion
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RE: DVDs skipping
2/14/13 11:59 AM as a reply to jeangab75.
jeangab75:
Hi there,

I am having problems with my DVDs, my first package (Insanity) came slightly damaged and a couple of DVDs were not working right. The customer service replaced one of them very graciously, so that I can continue working out. Now I've ordered the Les Mills Combat series and although the DVDs were in perfect shape and I am taking extremely good care of them, one of them has starting skipping (it was working fine and does not appear to be scratched)

Does anyone else is having the same kind of pb?

Thanks

JG


Agreed, contact customer service. As long as you purchased it through Team Beachbody, you'll be good! emoticon One thing I do is I rip mine to my Laptop and burn working copies of the DvDs and use my originals as my gold standards hehe. Makes life easy and also when I let a friend borrow a burned copy of a routine, I can still be able to push Play. Just make sure you get them back! emoticon

Raz emoticon
Team Engage
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