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How do I cancel my reoccuring monthly order of Shakeology?
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Hello everyone, apparently I set up a reoccuring monthly order of Shakeology mix greenberry, I must have clicked the reoccuring order instead of one time buy....I was just charged for the second one and I am not quite a fan of the greenberry shakeology mix, I think greenberry is disgusting... Anyway, I'm trying to find out where I can cancel my reoccuring order, but I'm not seeing it anywhere.

If anyone can help me with this, that'd be greatly appreciated.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
8/27/10 6:30 PM as a reply to nate0978.
You can cancel your Team Beachbody Club membership or Home Direct Program by contacting by phone at 1 (800) 470-7870 Monday through Friday, 6 AM to 6 PM (all times Pacific), or by email at customerservice@teambeachbody.com. If you want to keep the home direct but change flavors, you can do that here as well.

Coach Diana
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RE: How do I cancel my reoccuring monthly order of Shakeology?
12/7/11 2:50 PM as a reply to nate0978.
Thanks for posting this, I too was having difficulty finding out where to call and deal with the same issue!
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/2/12 5:17 PM as a reply to DimndLucy.
Is there another number to call? I have tried 5 times over the past month and nobody answers. I tried to cancel the month prior but got tired of being put on hold.

I call during their business hours. I have tried calling in the morning and afternoon. I am left on hold for 30 min to an hour and then no one picks up.

I am going to contact my credit card company to do a charge back because it is impossible to cancel and impossible to return the shipments that they keep sending.

Buyer beware. Order this product as needed and do not do the subscription or you will end up with a never ending supply of nasty green shakeology. The chocolate is good. I love Beachbody Products (except the green Shakeology) but their customer service is weak.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/6/12 10:01 AM as a reply to nate0978.
W -

Sorry you're having this issue. I'll get this to the right people.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/13/12 3:52 PM as a reply to AdStaffDenis.
THIS IS RIDICULOUS!!! I HAVE TRIED OVER 3 DAYS CALLING THIS SUPPOSED "CUSTOMER SERVICE" NUMBER TO CANCEL ANY FURTHER SHIPMENTS OF SHAKEOLOGY TOO AND NO ONE EVER ANSWERS!!! THE GREENBERRY TASTES DISGUSTING AND I AM BEING BILLED $120?!?!?!?!? BEACHBODY HAS REALLY TURNED ME OFF! SOMEONE PLEEEEEEEAAAAAAAASSSSEEEEE HEEEEEEELP!!!!!!
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dude. get the chocolate. and chill.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/15/12 5:49 PM as a reply to nate0978.
Started by just wanting to skip a month because I still had a full bag. Second request was the same except that if I cannot skip just cancel. Tried calling but same story as others, no answer. I now got a new bag, so I got one almost full and one in the box.

I reading the postings here and I am now feeling like they set me up because they make it so hard to cancel. Though I like the product, I do not want to deal with a company that would do that. I am disappointed on them. This 3rd request is to cancel.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/16/12 1:53 PM as a reply to nate0978.
I have tried to cancell this multiple times, I have reported this now to the consumer affairs and the police as a criminal scam that needs to be stoped
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/16/12 2:07 PM as a reply to nate0978.
I finally just called my credit card company and had a merchant block put on. I do not recieve any products from beach body and I am just rying to cancell my membership.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/16/12 2:17 PM as a reply to nate0978.
an fyi, customer service with BeachBody is usually great at answering in under 1 minute. However due to the launch of so many new products, as well as a new shakeology flavor tropical strawberry and the ability to start certification for P90X they have been extremely slammed. Took me half an hour to get through twice in the past couple of weeks. Emails may get answered in a longer time period as well.. Greenberry can be hard to take, If you blend it with berries it will help to hide the taste, Blueberries worked well for me! I have had no issues with canceling my shipments.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
2/20/12 7:22 AM as a reply to BonnieGoslin.
Thank you all for posting these issues. I was considering going the recurring order route, but after reading this I decided just to place an order for one bag. I'll reorder when I'm ready.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
3/6/12 10:25 AM as a reply to dreichley.
Keep trying! We built an excess of shakes and getting through to Beachbody was difficult (20 minutes on hold). They stated they have 500 operators but I highly doubt it.

We like the products (the chocolate shakes are great), but not real thrilled with getting in touch customer service. Agent (Liz) we finally talked to was incredibly nice and helpful.

Advice for Beachbody... My wife really wants to try the Strawberry, I suggest you throw a sample pack (of different/new flavors) into shipments every once and awhile just let the customers know there are new and exciting options.
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RE: How do I cancel my reoccuring monthly order of Shakeology?
5/29/12 11:52 AM as a reply to chewuup.
I would suggest using the email to customer service. I send an email at night, and it was completed by morning. They did exactly as I asked.

email address is Team Beachbody Customer Service ;
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RE: How do I cancel my reoccuring monthly order of Shakeology?
6/5/12 11:53 AM as a reply to nonameguy.
This makes me so sad to hear. Normally beachbody is REALLY good with their customer service. I'm so sorry you guys had issues. I know Feb/March it was a hectic time. They weren't prepared for the amount of volume that came in. Best of luck to everyone on their weight loss journey!
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RE: How do I cancel my reoccuring monthly order of Shakeology?
9/17/12 7:43 AM as a reply to nate0978.
I cancelled my reoccurring order of protein bars - they were great but don't eat them fast enough. I generally don't like autoship things anyway (...but that's just me.).

Using the phone # above I was connected with Melissa on customer service within 2 minutes of calling and she handled my request quickly and professionally. I called at 1130 AM. I was initially worried when I read the above complaints but customer service was great. Thanks BeachBody!

Matt
Owner
[link cut]
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RE: How do I cancel my reoccuring monthly order of Shakeology?
10/16/12 1:14 PM as a reply to nate0978.
I need to cancel my reoccurring charge.
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I just canceled mine because I have to much right now. It took less then a couple of mins to do. I did not have to wait at all. I am taking they took care of the problem earlier. Now I just hope they can go back to the old flavor regardless the stuff is great and I will be signing back up after I catch up.
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I called the 1-800 number and had no issues what so ever! It was quite easy, just followed a few steps and it was done in no time! emoticon
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RE: How do I cancel my reoccuring monthly order of Shakeology?
4/30/13 7:18 PM as a reply to PamBrinston.
Just wanted to add to all the posts on canceling your order of shakeology. I just called to postpone my order (currently have an over abundance) and it was quick, easy and actually a pleasant experience. Great Customer service!
emoticon
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